Unified digital service portal for local authorities
Published: 17 September 2019
Customer identity and access specialist Connectis and software vendor SIM have formed a strategic alliance. Local authorities can now get a comprehensive digital service package from SIM that includes interfaces with online ID services, such as eHerkenning, eIDAS, DigiD and iDIN. Going forward, authorities that use both SIM and Connectis will have a single contract and a single helpdesk.
SIM provides a range of services, including websites, online forms and ‘my account’ environments for municipal, provincial and water authorities, making it easy for citizens and enterprises to use public services on line. Until now, however, local authorities have had to agree a separate contract with a broker in order to make their services accessible using an eID such as eHerkenning.
Single point of contact
Now that situation is changing, thanks to the partnership between Connectis and SIM. In future, local authorities that use SIM’s digital services won’t have to find their own brokers for eHerkenning and other identity providers. Through Connectis, SIM will ensure that clients’ online services are accessible using their preferred identity providers. Clients will then be billed on a package basis.
What’s more, organisations that use both SIM and Connectis will get straightforward access to the extensive functionalities of the Connectis Identity Broker. That’ll also be the case with SIM clients who already have a contract with Connectis for eHerkenning brokerage. Via the MyConnectis control portal, Identity and Access Platform users will be able to quickly and easily add and manage multiple logins, including DigiD, eHerkenning, eIDAS and iDIN. The Connectis Identity Broker also makes it much easier to provide access to online services via mobile apps.
“Our partnership with Connectis has lots of advantages for customers. It represents a major step forward in terms of control as well” – Frank van de Vinne, Commercial Director, SIM.
Ready for the Digital Government Act
“By teaming up with SIM, we’re preparing for the Digital Government Act,” added Connectis’s Chief Commercial Officer Jeroen de Bruijn. “When the Act comes into force in 2020, local authorities and other public service providers will have to offer people two login options. So their systems will need to support the relevant login technologies, which has major potential implications for system complexity.”
MyConnectis cures the headache of multiple login support. It’s easy for service providers to enable access with a variety of logins. As De Bruijn points out, the portal has a full range of useful functionalities: “You can view your stats and see the status of your certificates at a glance, for example. That’s really handy, because expired certificates are one of the biggest causes of operational glitches. With MyConnectis, you can see what’s wrong immediately, without having to contact a helpdesk. It gives public service providers more control.”
Big step forward
“Our partnership with Connectis has lots of advantages for customers,” says SIM’s Commercial Director Frank van de Vinne. “It means improved integration of our two organisations’ specialist services. That means greater infrastructural stability and easier incorporation of new functionalities. It represents a major step forward in terms of control as well.”
Want to know more about giving users secure access to your online services? Get in touch to arrange a no-strings chat about the options with a Connectis specialist.